If you want to return purchased goods:

1. You can use dropp off location at our brand concept store in Prague 6 - Suchdol,
2. Or you can send it to us altogether with this filled form.
   Money refunds are via bank transfer only. You can return goods wihtin 14 days from the purchase. We will refund within 14 days from receiving your item.

Do you wish to exchange purchased goods? We will be happy to do that for you. You would have two option how to proceed..

1. You can return the goods as described above in the return procedure, and create a new order. We will refund to your account the amount of the initial order. This method guarantees immediate dispatch of a new order (if the goods are in stock). This option is suitable if you are in a hurry to exchange..
2. Return to us the item you want to exchange altogether with this form. On the back side of this form please indicate for which item you want to replace it. In case of overpayment, we would need your bank account number to where the amount of overpayment transfer. In case of unpaid ballance created by the exchange of goods, we will issue invoice for bank transfer.

If you wish to claim warranty, please send us the item together with this form where you state the reason for claiming warranty. We will address the issue immediately.

KAMA Merino Clothing Repair

Merino wool lasts for many years, and many types of minor damage can be repaired easily. If you're unsure how to proceed or the damage is more extensive, we'll be happy to help in our repair workshop.

What can you repair at home?

• Small holes caused by snags or moths.
• Pulled or snagged stitches.
• Pilling using a fabric shaver or wool comb.

When to send your garment to us

• Larger holes and worn areas.
• Damaged seams.
• If you're unsure about the correct repair method for minor repairs :)

When repair is usually not possible

• Damage caused by improper washing or drying.
• Extensive wear of the fabric.
• Multiple damaged areas across the garment.

How it works

Send us a photo at info@kama.cz. We'll assess the damage and recommend the most suitable solution. Minor repairs are free of charge, while more extensive repairs are priced individually.